Refund & Cancellation Policy

1. Cancelling your subscription

Cancel any time, self-service, from Settings → Billing — no need to contact support. Cancellation stops future renewals immediately; you keep full access to your plan's features until the end of the billing period you have already paid for. You will not be charged again after that. The period you have already paid for is not refunded.

2. Free trial cancellation

Bud starts with a 21-day free trial, no card required. Cancel any time before day 21 and you are never charged. If you add a payment method during the trial, or the trial simply runs to its 21st day with a payment method on file, you are automatically converted to a paying subscriber at that point.

3. Switching tiers or billing interval

Switch between tiers (Bud / Gordon / Lou) or between monthly and annual billing any time from Pricing. The change happens in your existing subscription, without a gap in access, and you see the exact amount before anything is charged. Changes are prorated: moving to a higher tier charges the prorated difference immediately; moving to a lower tier takes effect immediately and credits the unused remainder of your current period toward your next invoice; switching between monthly and annual billing is billed immediately, with the unused remainder of your current period credited. Prorated credits are applied to future invoices, not paid out.

4. Refunds

Outside of the statutory withdrawal right below, amounts already charged are not refunded — including when you cancel or delete your account (with a paid period running, your account stays fully usable until that period ends and is deleted then). If you believe you were charged in error, contact support@oernings.com with your account email and the reason for the request. Because Paddle is the merchant of record for your payment, approved refunds are issued by Paddle to your original payment method.

5. Your statutory right of withdrawal (EU/EEA consumers)

If you are a consumer resident in the EU/EEA, you have the right to withdraw from your subscription contract within 14 days of subscribing, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU) as implemented in your country of residence (in Germany: §§ 312g, 355 BGB).

Early expiry for digital services. oernings is a digital service supplied immediately on subscribing. Under Art. 16(m) of the Directive (§ 356 (5) BGB in Germany), your right of withdrawal ends as soon as we begin performing the contract, provided you have given your express prior consent to immediate performance and acknowledged that you lose your withdrawal right once it begins. Paddle, as merchant of record, obtains this consent and acknowledgment as part of its checkout at the point of purchase — it is not something this page can grant or waive on its own.

If you have not given that consent, or want to withdraw before using any paid feature, contact support@oernings.com within 14 days of subscribing to exercise your withdrawal right; you may use the wording below or any other clear statement:

"I hereby give notice that I withdraw from my contract for the oernings subscription I entered into on [date], account email [your email]."

6. Failed or declined payments

If a renewal payment fails, your subscription enters a short grace period (status "past due") during which you keep your current plan's access while Paddle retries the charge and, where enabled, sends you reminders to update your payment method. If payment continues to fail, your account reverts to the free Cold Caller tier — you are not billed further, and your watchlist and saved data remain intact.

7. Contact

Questions about billing, cancellations, or refunds? E-mail support@oernings.com.